Impact

Exceptional people delivering a World Class service

IMPACT is a 'values-based' IM Group programme which is designed to perpetuate the culture upon which our company is founded. Below are the 10 values that as a company we want to express in the way we go about our business.

Our IMPACT guiding principles:


AGILITY

Adopt a flexible and timely approach to all business challenges and opportunities

INVENTIVENESS

Encourage new ideas and find positive solutions to challenges we face

OPENNESS

Actively promote a partnership culture that values understanding and integrity

Our IMPACT Values:

1


Every one of us will know, own and energise who we are, what we do and how we do it.

2


We will make 'do it now, do it well' our daily working ethos.

3


We will be ambassadors for the Group both inside and outside and will always talk positively about what we do.

4


In our working environment we will be clean and tidy and ensure company equipment, property and facilities are maintained and kept secure.

5


Operational procedures will value simplicity and effectiveness.

6


We will respect our customers, staff, dealers, manufacturers and suppliers.

7


We will promote the sharing and receiving of ideas, information and experience within the Group.

8


Staff and their ideas will be encouraged and we will not put down, belittle or dishearten anyone or any idea they may have.

9


We will support each other and celebrate others' achievements when deserved but will also be honest and constructive when our ideas are not working.

10


We will always be hungry to improve and will never be satisfied.